Apart from professional web-hosting and using CRM applications, cloud is present in other fields as well. All social networking platforms use the Internet, which is the same thing as cloud-based technology. All web-based email accounts, of which there are many millions, rely on the Internet to work effectively.
If you are thinking about starting a new business, cloud business solutions have all the tools you need, empowering your business by enabling you to access all your data across a multitude of social platforms.
CRM solutions working for all
CRM is the future of all content management, with software development at the forefront of cutting-edge solutions to help businesses stay on top of the ever-changing economic climate.
Social CRM
The use of CRM with social platforms is important for businesses as well as individual users, with prospective clients able to make contact through a wider range of social platforms. Instant communication is something that every business needs, and social CRM enables this across a global network. Many business people dismiss the value of social media in a business environment, yet social media platforms simply add another dimension to the way you view your customers, and your relationship with them. With social CRM, you can track all social media communication, and evaluate the efficiency of individual platforms. So, if someone makes contact though Facebook or twitter, you are able to track and manage conversations just as efficiently as you can with email or the telephone.
Give your clients the right choices
The days of forcing customers to use certain communication systems are behind us, with the ever-growing communication avenues evolving on a daily basis. Customer service relies heavily on instant response, and with social CRM, your business has its finger on the pulse, with the ability to respond to client requests instantly, through their preferred channels.
Social marketing tools
With social CRM, the marketing tools empower you to,
- Have greater exposure where your clients are.
- Increased web traffic, which leads to increased sales.
- Implement efficient marketing.
- Respond instantly to client requests
Effective sales techniques
Cloud solutions offer more effective sales strategies, by enabling you to instantly bring up the entire client’s communication across a variety of platforms. Your sales force can be empowered by using the latest smartphone applications, which allow them to interact instantly at the touch of a button.
Why mobile CRM is important
The massive exodus from PC based applications to smartphones is universal and growing all the time, so this means your business needs to be mobile in order to stay ahead of the competition. A mobile sales force can have the ability to,
- Plan their day with calendar integration
- Use click to call for meetings
- Access and update all client information
- Open and instantly share all files
With cloud technology, no one user has an individual copy of their data, rather the centralised database is automatically updated with every entry, no matter who or where they are. The ability to share and update on the move, gives any sales team the edge, with instant response at all times.